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How do YOU rate NJ Transit?

Make YOUR voice heard! Have you ever felt that New Jersey Transit customer service does NOTHING with your complaints about poor service, late trains or busses, unreliable equipment and rude employees? Tired of that canned answer you get from NJ Transit's horrible customer service department? Have you ever wanted to scream out in frustration about how much NJ Transit stinks? Think that its unfair for NJ Transit to continue raising rates while service quality or quantity continues to decrease? So do we! We are here to give the riders of NJ transit an UNCENSORED VOICE to air your issues! We are in the same boat(more like train or bus) that you are! Join us! Sign up for a FREE account now and you too can share your gripes and/or praise about the NJ Transit system publicly with your fellow commuters in our forums, or post your commute woes to your very own travel blog! Welcome fellow tortured souls!

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Boycott New Jersey Transit Sept 2012

I would love to organize a boycott of new jersey transit.

Stop buying monthly ticket starting Sept 1, 2012.

My ten trip to zone 11 increased by 60 percent. It cost 259 to commute to NY PA 3 days a week.

The service is terrible,bus lanes never work,and no notification of delays.

What Company keeps their customers after providing bad service. Only a monopoly.

njtransitrider's picture

NJ Transit, where the clients are treated like dirt

Just submitted a complaint regarding employee 44850. He kicked me off the train for moving a reversible seat, the real kicker is this meat head cursed, bitched and moaned for no reason in front of my lawyer and I. Such a disrespectful human being with some serious mental issues. Read below.

ragnarok's picture

late midtown train

I just love how they always preempt a train from NYPenn thats late. Makes NO sense, we sit here ON TIME, and a bit early, to wait for a LATE train from nypenn.
do the dispatchers have the ability to do their jobs properly? obviously not. not sure if its incompetence, or lack of proper tooling. I guess one will never know without seeing that process work, and the tools they give them.

ragnarok's picture

NJT gets a "C"

http://www.dailyrecord.com/article/20110712/NJNEWS10/307120056/NJ-Transit-gets-C-first-scorecard?odyssey=tab|topnews|text|FRONTPAGE
Below is a preview. Visit the link for the full article.

NJ Transit gets a 'C' on first scorecard
First of many surveys to help trains and buses improve

The first survey results are in for NJ Transit and they are mediocre, with riders giving the agency around the level of a “C.”

Officials announced the first results of the agencies Score Card initiative, which ranks customer satisfaction on a scale of 0 to 10, with 10 being the best. Riders gave the the agency an overall 5.2 score with rail riders giving the service a 4.5, the lowest of the modes and the highest rating of 7.5 given to Access Link service by the special needs riders it serves. Bus riders gave the service an average rating of 5.5.

ragnarok's picture

Yet again, epic NJT fail!

morning AND evening fail!
the situation this AM in Hoboken was insane!
http://www.myfoxny.com/dpp/news/new-jersey-transit-train-service-suspens...

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