NJ Transit sorry for not letting riders know train was cancelled

Submitted by ragnarok on Thu, 11/01/2007 - 12:28
NJ Transit


(Original publication: October 31, 2007)

NJ Transit today apologized to a handful of riders who weren't notified that a 9 p.m. New Jersey-bound train from Spring Valley had been cancelled last night and replaced by a shuttle bus, which was running 45 minutes late.

One rider, Danny Wild, said he spent half an hour waiting for the 9:16 p.m. train at the Nanuet station, which is on the Pascack Valley Line, before giving up and racing to Suffern to catch a NJ Transit train on the Main/Bergen line.

More than 30 trains on the Pascack Valley, Port Jervis and Main/Bergen lines, affecting thousands of riders, ran late during yesterday's evening commute due to a minor train derailment in a Hoboken rail yard. The problem, which was largely cleared by 7:30 p.m., had residual effects though.

NJ Transit spokesman Dan Stessel said the rail service didn't have the trains or the crew to begin the 9:10 p.m. run from Spring Valley, so it provided bus service instead. Because the off-peak service started last Sunday, Stessel said the train was not on the list that would have triggered automated public address announcements at the station or alerts to riders who subscribe to NJ Transit's e-mail or cell phone service.

"Because it's a new train, they just weren't looking for it," Stessel said this afternoon. "They certainly know to track it now."

Stessel said 5 to 10 riders were impacted by the cancellation.

Read more about this story tomorrow in The Journal News.