NJ Transit, where the clients are treated like dirt

Submitted by njtransitrider on Tue, 01/24/2012 - 14:02
NJ Transit


Wed, 01/25/2012 - 02:40

(from NJ Transit)

I am replying to your complaint of 1/24/2012 regarding subject: NJ Transit, where the clients are treated like dirt..

I apologize for the unprofessional behavior exhibited by one of our conductors.

Our customers are our business, and as such, we expect our employees to behave in a courteous and professional manner at all times. Please be assured that NJ TRANSIT employees are held accountable for their actions. Your correspondence was forwarded to the appropriate supervisory personnel for review. While all personnel matters are confidential, be assured that upon an investigation, the appropriate action will be taken.

Thank you for contacting NJ TRANSIT.


Hazel Gray
NJ TRANSIT Customer Service Team

Just submitted a complaint regarding employee 44850. He kicked me off the train for moving a reversible seat, the real kicker is this meat head cursed, bitched and moaned for no reason in front of my lawyer and I. Such a disrespectful human being with some serious mental issues. Read below.

Thank you for submitting your feedback to us online on 1/24/2012 regarding NJ Transit, where the clients are treated like dirt.. Your feedback has been received and assigned Case #00545131.

-----Feedback Description-----
I have been taking NJ Transit rail from NJ to NY for the better part of 7 years and this is the first time I have been so upset that I have been motivated to lodge a complaint against one of your employees. I am shocked at the pure lack of professionalism and respect shown. If any of my employees had ever shown the kind of bad attitude I witnessed last evening, I would of fired them immediately. It seems that some of your employees believe that it is appropriate to tell your customers (I and my business partner) in a rude manner, to pick up their belongings (a bag placed on the backward facing seat in front of them,) slam the seat to the forward facing position and use profanity against and to inform your customers that the seats shouldn't be touched or moved (seat was facing in such direction when we boarded the train.) Additionally because I and my associate were cursed at in-front of other riders on this train, I moved the seat back to its original position. This was a decision that outraged your employee so profoundly that he proceeded to call the NJ Transit police to have me removed from the train at Secaucus. I as well as the other passengers were in complete shock. As you will find if you talk to the officers with who I spoke that evening, you will find that I peacefully went on my way, purchasing a taxi to my destination. I would like to know what NJ Transit intends to do about this lack of professionalism of your less employees. My observation over the years leads me to believe that although this is an isolated incident and the majority of your employees are courteous and professional, there is a rising trend of such incidents. I can't imagine that I am the sole person treated in such a manner by this person.

Feedback is reviewed Monday through Friday between the hours of 8 a.m. and 5 p.m. (excluding major holidays) and will be processed in the order it is received. If your matter requires immediate attention, such as weekend travel information or Lost & Found, please call our Transit Information Center at 973-275-5555 between 7 a.m. and 7 p.m. to speak to a live operator.

NJ TRANSIT Customer Service Team